1. About ANWA and the Privacy Policy
ANWA ORIGIN, a simplified joint-stock company, whose head office is located at 3 Place Masséna, 06000 Nice – France, registered in the Nice Trade and Companies Register under Siret number 900 576 448 00014 (“ANWA”)
ANWA has drawn up this Confidentiality Policy, in order to inform you of its policy and practices regarding the collection, use and disclosure of information concerning you, which you have communicated to us on the anwa-origin.com website, mobile applications published by ANWA (jointly the “Site”), or that you interact with an ANWA advisor over the phone, or when you interact with ANWA via social media.
ANWA protects the privacy of its Internet users by respecting the applicable regulations in force. Thus, ANWA, as data controller, has notified the Commission Nationale de l’Informatique et des Libertés, the collection and processing of your personal data (“Personal Data”).
2. Data collected
The Personal Data that we are mainly likely to collect and process concerning you are as follows:
– data relating to your identity, such as your name, contact details, email address;
– data relating to your means of payment, in particular your credit card number and its expiry date;
– data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases, your requests to ANWA’s customer service,
– your preferences and interests
– electronic identification data, in particular your IP address or browsing information relating to your terminal.
3. Purposes of collecting your Data
If you decide to use the Site, you agree that ANWA collects, uses and discloses information about you, including personal and financial information, under the conditions set out in the Privacy Policy. If you do not agree to the terms of this Privacy Policy or any changes to these terms, please exit the Site and do not purchase any ANWA product offered for sale on this Site.
In addition, ANWA may also collect personal information from you when you communicate with ANWA or when you communicate with an ANWA advisor by telephone.
If you choose to interact with ANWA through social media or other third party service, we will collect the information you provide to us through that platform.
Your Personal Data is collected on the basis of your explicit consent, or because they are necessary for the execution of your orders (execution of a contract) or because they meet a legitimate interest of ANWA (for example processing of the fraud).
Thus, your Personal Data is collected in order to:
– deal with your questions and requests for information;
– allow you to create a personal “My Account” space and thus buy our products online;
– manage your online orders and their delivery as well as the applicable guarantees;
– ensure the security of online transactions, prevent fraud and payment incidents;
– manage and optimize customer relations;
– profile you;
– subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);
– improve the functioning of the Site;
– offer personalized services;
– detect possible fraud
– analyze the frequentation of the Site.
– manage and respond to repair requests, as well as to provide after-sales services;
The information essential to ANWA to fulfill the missions described above is indicated by an asterisk on the various pages of the Site. If you do not complete these mandatory fields, ANWA will not be able to respond to your requests and / or provide you with the products and services requested. The other information is optional and allows us to get to know you better and to improve our communications and services to you.
4. Recipients of your Personal Data
Your Personal Data is processed by ANWA.
They will not be transferred or made accessible to any third party subject to (i) any ANWA subcontractors for exclusively technical and logistical reasons (carriers, hosting and maintenance providers of the Site, payment and fraud management providers, technical providers in charge of sending emails, etc.); (ii) certain business partners, with your consent: for example, we will share your data with third parties who are organizing an event jointly with ANWA; and (iii) any restructuring of ANWA, including total or partial disposal of assets, merger, absorption, acquisition, demerger and more generally any reorganization operation.
Finally, ANWA may be required to communicate your Personal Data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of its rights.
5. Retention period
ANWA undertakes to use Personal Data only for the time necessary to achieve the purposes described above.
Personal Data concerning you, collected and processed under the “Contact” section, will only be kept for the duration of the processing of your request. They will then be destroyed.
Data relating to your orders will in principle be kept by ANWA for a period not exceeding the applicable legal limitation periods. However, this Data will also be available for consultation on your customer account as long as it is active. As soon as your customer account is closed, this Data (i) will be archived for accounting and evidential purposes during the aforementioned limitation periods or (ii) will be destroyed if said time limits have expired.
Your bank details will be kept in a secure manner for the duration necessary for the validation of your order and for the payment and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the incident management, then for a period of three (3) to five (5) years depending on the seriousness of the incident.
Your Identification Data used, with your consent, for the purposes of sending newsletters and other ANWA publications will be kept for a period of three (3) years from their collection or from your last contact (for example, a request for documentation or a click on a hypertext link contained in an email; however, opening an email cannot be considered as a contact on your part).
Your customer account on the Site will remain active as long as you have not decided to close it and as long as you make purchases on our Site. In the event of prolonged inactivity on your part for a period of three (3) years, this account will be deactivated.
At the end of this three-year period, ANWA may contact you again to find out whether or not you wish (i) continue to receive our newsletters and other publications and / or (ii) keep your customer account on the Site. Your Data will also be destroyed within a maximum period of two (2) working days from your unsubscription request.
In any case, you have the option at any time to close your account and / or to unsubscribe from newsletters. To do so, you can contact our customer service by e-mail at the address contact@anwa-origin.com or by clicking on the unsubscribe link attached to each newsletter. You can also, to exercise this right, complete the “Contact” form on our Site, specifying your request.
Finally, the connection logs collected, subject to your agreement, in the context of cookies and other tracers set up on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months.
6. Security
ANWA has put in place the appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.
ANWA’s computer systems are subject to state-of-the-art physical and software protection. Procedures for the physical and electronic safeguarding of data collected on the Site are implemented, in accordance with the French legislation in force relating to the protection of personal data and market standards.
All financial information that you provide on the Site is stored in the secure Site of the financial institution chosen by ANWA. Transactions concluded on the Site are protected by an SSL encryption process.
Please be aware, however, that no data transmission over the Internet is 100% secure and that all information communicated online may potentially be intercepted and used by persons other than the intended recipient.
7. Cookies
A cookie is a text file that can be saved in a terminal when consulting a Service with browser software. A Cookie allows its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content comprising Cookies from the same issuer. The User is informed that, during his connections to the site or the applications and when using the services, cookies are installed on his reception terminal (computer, tablet, smartphone, etc.) for the proper functioning of the services, or on his browser subject to the choice expressed by the User concerning cookies, this choice being able to be modified at any time.
Refusal of cookies
If the User refuses the recording of Cookies in his terminal or his browser, or if he deletes those which are registered there, the User is informed that his navigation and his experience on the Site may be limited. This could also be the case when the Publisher or one of its service providers could not recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country since which the terminal appears to be connected to the Internet. If applicable, the Publisher declines all responsibility for the consequences related to the degraded functioning of the Services resulting from (i) refusal of Cookies by the User (ii) the inability for the Publisher to save or consult the Cookies necessary for their operation due to the choice of the User.
Configure your browser
The User can configure his browser software so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or refusal of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal. For the management of Cookies and the User’s choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow you to know how to modify your preferences in terms of Cookies:
Internet Explorer ™
Safari ™
Chrome ™
Firefox ™
Opera ™
At any time, the User can choose to express and modify his wishes in terms of Cookies.
8. Changes and updates to the Privacy Policy
By using our Site, you agree to the collection, use and disclosure of your Personal Data as described in this Privacy Policy.
ANWA may modify and update the Privacy Policy at any time. If ANWA wishes to use your personal data in a manner different from that stipulated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of this Privacy Policy. If ANWA intends to disclose Personal Data to third parties or affiliates in a way that is not listed in this Privacy Policy, ANWA will notify you in writing in advance and provide you with the opportunity to opt out of such new use. or this disclosure of your Personal Data.
Due to the changes that may occur in the Confidentiality Policy, we invite you to regularly visit the “Confidentiality Policy” section.
9. Right of individuals to the data collected
In accordance with the regulations in force, you have the right to access and rectify your Personal Data, as well as the right to request its erasure, to oppose their processing and to obtain its limitation or portability, insofar as this is applicable, of the possibility of objecting to the processing of this data for legitimate reasons or at any time in the context of an opposition to the use of your data for commercial purposes, as well as to communicate the directives relating to the fate of your data after your death.
You can also object to your Personal Data being used for the purposes of drawing up your customer profile; in this case you will no longer be able to benefit from personalized offers or services.
These rights can be exercised directly with ANWA by e-mail at the address contact@anwa-origin.com Proof of identity may be requested.
In addition, you can at any time ask to no longer receive our communications relating to our offers, news and events by using the hypertext link provided for this purpose in each email we send you. You can also reach us by email at the following address: contact@anwa-origin.com
If applicable, you must ensure that you provide ANWA with any updates or changes to your information, including in particular your mailing and / or email address in order to enable us to ship your orders to the correct address and to contact you about it if necessary. ANWA may also retain for archival purposes copies of communications with users of the Site and any responses to questions or comments sent to users by our Customer Service Department.
10. Contact us
If you have any questions about ANWA’s Privacy Policy and personal data protection practices, please do not hesitate to contact us on our Site via the “Contact” section or via our Customer Service by email at contact@anwa-origin.com
11. Applicable law – Disputes
This Privacy Policy is governed by and interpreted in accordance with French law. French courts have territorial jurisdiction to hear any dispute relating to the Site with the exception of the rules of special jurisdiction, in particular in the event of a dispute with a consumer. In the event of a dispute concerning the way in which ANWA collects and processes your Personal Data, you have the possibility to lodge a complaint with a supervisory authority (the “CNIL” in France located at 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07).
